Privacy Policy

SYNOVA ("SYNOVA ", " our ", " we " and " us ") and our partners respect your privacy.

We ask that you read this privacy policy carefully to understand how your personal data is collected, processed and stored when you use this SYNOVA website, accessible via the following URL: https://www.bysynova.com

All personal data collected on this website is processed under the responsibility of SYNOVA located at 22 Wenlock Road, N1 7GU in London.

Within the meaning of the regulations applicable to personal data, SYNOVA is therefore responsible for processing. 

This Privacy Policy describes:

1. How SYNOVA uses your personal data

2. How SYNOVA shares your personal data

3. How SYNOVA  protects your personal data

4. Where SYNOVA hosts and transfers your personal data

5. How you can exercise your rights relating to your personal data

6. Privacy Policy Updates

7. How to contact us

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I. How SYNOVA uses your personal data 

SYNOVA may use your personal data for the following purposes: 

- Create your customer account on this website

- Manage orders for products and/or services 

- Publish and manage your opinions and/or comments left on the website

- Send you our newsletter, if you are subscribed to it

- Respond to your contact request made from our website 

The data collected is necessary for the execution of the contract entered into with SYNOVA when you use our website to order products and/or services available for sale on the site. 

The processing of your personal data in order to send you our newsletter is, however, based solely on your consent to receive our newsletter, which you can withdraw at any time. If you do not consent to the sending of the newsletter, please note that this will not prevent you from creating your customer account and placing orders on our website. 

We value your privacy and the information you consent to share in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to track items you add to your shopping cart, including when you abandon your order. This information is used to determine when to send shopping cart reminder messages via SMS.

II. How SYNOVA shares your personal data

Within SYNOVA , and with regard to each processing purpose, personal data concerning you is collected, processed and stored by authorized SYNOVA personnel, solely within the framework of their respective skills, and in particular by customer service, the marketing department and the IT department.

We do not share personal data with other companies, organizations and individuals unless one of the following circumstances applies:

(1) Sharing with prior consent : after obtaining your consent, SYNOVA will share the information you have authorized with the specific third parties or categories of third parties indicated when collecting your consent. 

(2) Sharing with our service providers : SYNOVA may also disclose your information to companies that provide services to us or on our behalf. These service providers include companies that provide IT services such as our hosting or email delivery service, product delivery services, or that provide marketing activities on our behalf. These service providers may use your information only for the purpose of providing services to you on behalf of SYNOVA .

(3) In fulfillment of a legal obligation, sharing in accordance with laws and regulations : SYNOVA may share your information as stipulated by laws and regulations, in order to resolve legal disputes, or as stipulated by judicial or administrative authorities under the law.

SYNOVA will ensure the legality of any sharing of personal data through data processing clauses with the companies with which your personal data is shared, requiring them to comply with this privacy policy and to take appropriate security and confidentiality measures when processing personal data.

III. How SYNOVA protects your personal data

POWERKIT takes the security of your personal data very seriously and has adopted industry-standard practices to protect your personal data and prevent unauthorized access, disclosure, use, modification, damage, or loss of this information. 

We have also taken the necessary precautions to of preserve, through our host, the security and confidentiality of the data, and in particular prevent it from being distorted, damaged or communicated to unauthorized persons.

SYNOVA also adopts the following organizational measures:

(1) We adopt reasonable and feasible measures to ensure that the personal data collected is minimal and relevant to what is necessary, having regard to the purposes for which it is processed. 

(2) We retain your personal data for the period that is strictly necessary in relation to the purpose of the processing, unless the retention of your data is required or permitted by law. For example, we retain data related to the execution of your orders for the period required by law for the retention of accounting records, i.e. a maximum of 10 years from the financial year concerned. 

(3) We deploy access control mechanisms to ensure that only authorized personnel can access your personal data. 

In the event of a personal data breach, POWERKIT will comply with applicable legal and regulatory requirements for reporting personal data breaches to relevant supervisory authorities and/or data subjects. 

IV. Where SYNOVA hosts and transfers your personal data

Your personal data will be hosted within our host's hosting infrastructure, Shopify Inc. , located in France .

Where such transfers exist, we ensure that these transfers of personal data are supervised in accordance with applicable regulations in order to ensure an adequate level of data protection, either by an adequacy decision from the European Commission or through legal instruments such as data transfer contracts incorporating the Standard Contractual Clauses of the European Commission.

For any inquiries regarding recipients and data transfers we make outside the European Union, please contact us at the addresses indicated in the “How to contact us” section below. 

V. How you can manage your rights relating to your personal data

You have the right to access, rectify, erase, limit and oppose the processing of your personal data, as well as the right to define guidelines regarding the fate of your data after your death and the right to the portability of your personal data.

You can contact us at any time at the addresses indicated in the "How to contact us" section below to exercise your rights regarding personal data under the conditions set out in the applicable regulations. You must indicate which right you intend to exercise as well as all the necessary details so that we can respond to your request.

These rights are exercised under the conditions set out by the applicable regulations. 

- THE right of access means that you can ask us at any time to inform you whether we process personal data about you and, if so, to inform you which personal data are concerned and the characteristics of the processing carried out.

- THE right of rectification means that you can ask us to rectify your personal data when it is inaccurate. You can also ask for your personal data, if incomplete, to be completed to the extent that this is relevant to the purpose of the processing in question.

- THE right to erasure means that you can request to erase your personal data in particular when: 

-- Their conservation is no longer necessary with regard to the purposes for which they were collected;

-- Your personal data is processed on the basis of your consent, you wish to withdraw this consent, and there is no other legal basis that could justify the processing;

-- You have objected to the processing of your personal data and therefore wish for it to be erased;

-- Your personal data has been unlawfully processed; 

-- Your personal data must be erased to comply with a legal obligation provided for either by European Union law or by French law.

- THE right to limitation means that you can ask us to limit the processing of your personal data:

-- When you contest the accuracy of your personal data for a period enabling us to verify its accuracy;

-- When, following processing established as non-compliant, you prefer the limitation of processing to the complete erasure of your personal data;

-- When we no longer need your personal data for the purposes of processing but you still need them for the establishment, exercise or defense of legal claims; 

-- When you have objected to the processing of your personal data and you wish to limit the processing for the duration allowing us to verify whether the legitimate reason you invoke is justified. 

Restricting processing means that the processing of your personal data will then only involve storing your corresponding personal data. We will then no longer carry out any further operations on the personal data in question.

- THE right of opposition means that you can object to the processing of your personal data, when this processing is based on the pursuit of SYNOVA's legitimate interest. The right to object is exercised subject to justifying a legitimate reason relating to your particular situation. We will then cease the processing in question unless there are legitimate and compelling reasons justifying the continuation in accordance with the applicable regulations. 

- THE right to define guidelines regarding the fate of your data after your death allows you to make known your instructions regarding the retention, deletion and communication of your personal data after your death.

- THE right to portability means that you can ask us, under the conditions set by the applicable regulations, to receive your personal data in a structured, commonly used and machine-readable format, and to transmit them to you, or to ask us to transmit them directly to a third party of your choice when this is legally and technically possible.

When we process your personal data based on your consent, you finally have the option to withdraw your consent at any time by contacting the addresses indicated in the "How to contact us" section or by clicking on the unsubscribe link present in each of our communications. 

However, withdrawing your consent does not affect the validity of the processing carried out before this withdrawal.

VI. Updates to this Privacy Policy

POWERKIT reserves the right to modify or update this privacy policy, in whole or in part, at any time, due to changes in applicable regulations regarding the protection of personal data or the data processing carried out. 

Any material changes to the Privacy Policy will be notified to you by email when you have provided us with a valid email address and will be posted on the website. We recommend that you regularly review this Privacy Policy to ensure you are fully aware of our commitments to the security and protection of your personal data.

VII. How to contact us

If you have any questions, comments or suggestions, please contact us by visiting the contact us page or submitting them to synovacontact.help@gmail.com .

Or by post to 22 Wenlock Road
London
N1 7GU
England